Changing how we work with the NDIS

Splash Physiotherapy will continue to support participants who are plan managed and self managed.

ID: Splash Physiotherapy & NDIS, using logos

How we started with the NDIS


Splash Physiotherapy were proud to become a Registered Provider with the NDIS early, in 2014.

Having participated in lobbying for the NDIS and celebrating its creation, we supported families as they transitioned over from other funding models on to the NDIS as it rolled out across Melbourne.

ID: Splash Physiotherapy & NDIS, using logos


ID: Splash value card "We advocate to address social, educational, policy and institutional barriers barriers to participation - social model of disability" is accompanied by an overhead photo of a wheelchair basketball game and our Splash Physiotherapy logo.

How we have supported the NDIS becoming fairer


We have since been involved in advocacy for NDIS participants to make it a fairer and more sustainable system, including making submissions to Inquiries run by the Joint Parliamentary Committee in to the NDIS independently, in groups with other allied health professionals, and through our member associations.


This advocacy work will continue, in line with our Splash values.

The current focus over term 1, 2021, is making a submission regarding independent assessments.




ID: Splash value card "We advocate to address social, educational, policy and institutional barriers barriers to participation - social model of disability" is accompanied by an overhead photo of a wheelchair basketball game and our Splash Physiotherapy logo.



Where we stand now


The NDIS has continued to introduce additional requirements for registered providers. This started in other states and is being gradually rolled out across Australia.

Having thorough examined the requirements, significant costs involved, and time consuming experiences of colleagues interstate, we have made the difficult decision to allow our registration to lapse.


This means that we will still be able to see NDIS participants who have their plans:

  • plan managed: where a budget is provided in your NDIS plan for a "financial intermediary" or "plan manager". We invoice the plan manager, they pay us as the provider, and they make claims using the NDIS portal

  • self managed: where the family pay invoices and claim refunds using the NDIS portal


We will no longer be seeing NDIS participants whose plans are "NDIA managed" where we are required to make claims through the NDIS portal.

If this is a major barrier to your accessing our services, we are happy to discuss this as there are sometimes workaround solutions.


As we have had a long lead in time, we have worked with current Splash families to adjust their plan management time, to ensure we can continue to provide care for them where they wish.


We will continue to:

  • support NDIS participants as we always have, in navigating the scheme, gaining eligibility, providing reports for your planning meetings, and liasing with your NDIS coordinators

  • review changes to policy and procedure of the NDIS. We will have flexibility to adjust our policy and procedures as we will no longer be a registered provider.

  • be active in an advocacy role for a fairer NDIS for participants

Shayna Gavin is a physiotherapist who is passionate about helping babies, children and young people learn functional skills so they can participate in life at home, school and in their community. Recognising that children do best in their own environments, she visits homes, schools, and leisure activities from football fields to ballet classes. She also has daily aquatic physiotherapy sessions available at two private swimming schools in Moonee Ponds and Greensborough, Melbourne. She combines principles of paediatric physiotherapy, Contemporary Neuro Developmental Treatment, motor learning, and swimming teaching to address the individual needs of each child and their family. She loves providing professional development to physiotherapists, allied health and education professionals, allied health assistants and swimming teachers.


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